On the face it would seem that Heirolip is ever the optimist. Striving to make sure it appears as though she's attempting to mend fences, pass around sunshine feelings, and sincerely help people with their issues, whatever those might be. "Can't we all just get along?", would be the best way to describe her public facade.
In the background, however, she likes to extend her hand in aid, while using anything you share with her against you when it suits her best. The most effective method of dealing with Heirolip, is not to communicate with her at all. Her tactics include selective memory, betraying private communications, and ignoring bad things because they make her sad in the pants.